At Faheem Foods, we take pride in delivering fresh, authentic, and high-quality food products to our customers. As our products include fresh, perishable, and consumable food items, returns and refunds are subject to the conditions outlined below.
1. Return & Refund Eligibility
We generally do not accept returns or refunds due to:
However, a return, replacement, or refund may be considered if the product is:
2. Fresh & Perishable Products
Fresh products, including mangoes and other perishable food items, are non-returnable due to their nature and food-safety requirements.
If you receive a fresh product that is damaged, spoiled, or substantially below the expected quality at the time of delivery, please contact us within 24 hours of receiving your order. After this period, claims may not be accepted.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact Faheem Foods within 24 hours of delivery.
To process your claim, we may require:
After reviewing the claim, Faheem Foods may offer a replacement, store credit, or refund, depending on the nature of the issue and product availability.
4. Refund Process
Once your claim has been reviewed and approved, the applicable refund will be processed through the available payment method or another mutually agreed method.
Refund processing time may vary depending on the payment method and financial institution. Delivery or shipping charges may not be refundable unless the issue resulted from an error or fault on the part of Faheem Foods.
5. Order Cancellation
Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may not be possible, particularly for fresh or perishable products.
If you wish to cancel an order, please contact us as soon as possible and provide your order number.
6. Customer Responsibility
Customers are responsible for providing accurate delivery information and ensuring that products are properly stored after delivery according to the instructions provided by Faheem Foods.
Faheem Foods will not be responsible for quality deterioration caused by improper storage, handling, or delayed collection of the order by the customer.
7. Contact Us
For return, replacement, or refund requests, please contact Faheem Foods through our official customer support channels (WhatsApp: +92321-6075012) with your order number and relevant details.
We review every genuine complaint fairly and aim to resolve eligible issues as quickly as possible.
Last Updated: August 2026