Welcome to Faheem Foods. By accessing or using our website and placing an order through our online store, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.
1. Use of Our Website
You agree to use the Faheem Foods website only for lawful purposes and in accordance with these Terms of Service. You must not use the website in any way that may damage, disrupt, or interfere with its operation or security.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, weights, and other information displayed on our website are accurate.
However, minor variations in the appearance, colour, size, shape, weight, or packaging of natural and agricultural products may occur. Product availability and prices may change without prior notice.
For fresh and seasonal products such as mangoes, natural variations in taste, colour, size, ripeness, and appearance are normal and do not necessarily constitute a product defect.
3. Orders & Order Confirmation
Placing an order on our website constitutes a request to purchase the selected products. An order is considered confirmed once it has been accepted or confirmed by Faheem Foods.
We reserve the right to cancel or refuse an order in circumstances including product unavailability, pricing or website errors, incomplete customer information, suspected fraudulent activity, or other reasonable business considerations.
4. Prices & Payments
All product prices displayed on the website are subject to change without prior notice. Applicable delivery or shipping charges will be displayed during checkout.
Customers are responsible for providing accurate payment and billing information and for ensuring that the selected payment method is authorized for use.
5. Shipping & Delivery
We aim to process and dispatch orders within the timeframe stated in our Shipping & Delivery Policy. However, delivery times are estimates and may be affected by courier operations, weather, public holidays, traffic, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and an active contact number.
6. Cancellation of Orders
Customers may request cancellation before an order has been dispatched. Once an order has been dispatched, cancellation may not be possible, particularly for fresh or perishable products.
Any applicable refund will be handled according to our Return & Refund Policy.
7. Returns & Refunds
Due to the nature of our food products, returns and refunds are subject to specific conditions.
Damaged, incorrect, missing, spoiled, expired, or qualifying quality-issue products may be eligible for replacement or refund. Claims should generally be reported within 24 hours of delivery.
For complete details, please refer to our Return & Refund Policy.
8. Fresh & Perishable Products
Fresh and perishable products, including mangoes and other seasonal food items, require appropriate handling and storage after delivery.
Faheem Foods is not responsible for deterioration caused by improper storage, handling, or delayed receipt of products after successful delivery.
9. Promotions & Discounts
Promotional offers, discounts, bundles, vouchers, and free-shipping offers may be subject to specific terms and conditions. Unless otherwise stated, promotional offers cannot be combined with other offers and may be modified or withdrawn at any time.
10. Intellectual Property
All content available on the Faheem Foods website, including logos, brand names, product images, photographs, graphics, text, designs, and other materials, belongs to Faheem Foods or its respective licensors.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
11. Website Availability
We strive to keep our website accurate, secure, and available; however, we do not guarantee that the website will always operate without interruption, errors, or technical issues.
We reserve the right to modify, suspend, or discontinue any part of the website or its services when necessary.
12. Limitation of Liability
To the extent permitted by applicable law, Faheem Foods will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude any consumer rights or legal protections that cannot lawfully be excluded.
13. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you acknowledge that you have read and understood our Privacy Policy.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the applicable jurisdiction of the courts of Pakistan.
15. Changes to These Terms
Faheem Foods reserves the right to update or modify these Terms of Service at any time. Changes will become effective when the updated terms are published on this page.
Your continued use of the website after any changes constitutes acceptance of the updated Terms.
16. Contact Us
If you have any questions regarding these Terms of Service, orders, products, or our policies, please contact Faheem Foods through our official customer support channels.
Last Updated: August 2026